Domestic orders are shipped via Canada Post Expedited mail service with tracking and delivery confirmation. We offer $10 flat rate within Canada. Items are normally shipped 1 to 3 business days of when the order was placed.
Official stance of the post office: 2 weeks or less.
International orders are shipped via Canada Post. Additional import, customs, and sales taxes may be added separately in accordance with your state or country's specific requirements.
Official stance of the post office: 2-6 weeks.
We do our best to estimate the shipping times, but sometimes the package can be held up by customs while entering the destination country, therefore these are approximate shipping times.
If you need something fast, fast, fast there are always other options, just shoot us a message and we'll figure something out.
Refunds & Exchanges:
If something you've ordered isn't quite right, we happily offer refunds. Simply email us to notify us of the issue within 1 week of receiving the item, ship it back to us within 15 days of the date you received the item, and once received we will issue the refund. We cannot refund shipping fees, however.
Returns delivered after 15 days and up to 60 days will be issued in the form of store credit.
Please note that all discounted items are final sale.
Returned goods must be delivered to us unused, in original packaging and in the condition they were received or may not be eligible for refund. We cannot be held responsible for items damaged or lost in return shipment, therefore we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the item. Please allow 1-2 weeks for your return to be processed.
To make a return, email us at firstname.lastname@example.org